M-Audio is part of the inMusic Brands family, and registration is now active through the inMusic Portal.


If you are having difficulty registering your M-Audio product, please check our instructions and FAQ below:


How do I register my product?

Products are registered to an inMusic user account/profile, and give users access to any software downloads, authorization codes, and promotional content included with their product. 


  1. To register your product, please create an account or sign in to an existing account here.

  2. Once you have logged into your account, click Register New Product.

       3. Follow the onscreen instructions to complete the registration, including entering the serial number, purchase date and             location. For more information on this part of the process, please see the following guide here.


Where do I find my product serial number?

Your product serial number will begin with a (21) and will be found on a barcode sticker on the product and often on the box as well. Usually, this is located on the back or the bottom of the product, on the product gift box, and even sometimes on the user manual in the box with the product.


Example:


For some unique products, the serial number may not be immediately visible. For example, many headphones will hide the serial number on the inside of the ear cup. 


Invalid Serial Error

If you are receiving this error message while attempting to register your product, it can mean that the serial number has not been entered correctly. Check you are not including the (21), as this has already been entered for you.


Serial at Max Registration

This means simply that the serial number has already been registered to a different account. This may happen if the product was purchased used or gifted by another user. 


If you receive this error, the serial number will need to be cleared before it can be registered to a new account. Please submit a ticket to our support team by filling out the support form here. Be sure to include your product name and serial number exactly as it appears on the product.


This Product Serial is Already Registered to You Error

This means the product has already been registered to your user account. 


Navigate back to your main account page, and select My Products to view your product registration and available downloads and authorization codes. 


Further Technical Support

If you are still having trouble after reviewing this article, please submit a ticket to our support team by filling out the support form here. 


Be sure to include all relevant details including your product name and serial number exactly as it appears on the product.