You will need to package the item in an appropriate shipping container to prevent damages when returning your order to inMusic. Pack the item in the original packaging first. Do not place labels on the original packaging. Intact serial number and UPC required with original packaging. All returns require a RMA (Return Merchandise Authorization). Please contact us to request a RMA before returning your purchase.
https://www.inmusicstore.com/contact-us
Select and submit a "New Support Ticket".